19032014-REFLECTION & PRESETATION ( 12032014-TRIP OF GEORGETOWN)

GROUP 3

STARTING POINT > 1ST STATION: JAWI HOUSE CAFE > 2ND STATION: CHINA HOUSE > END POINT: KAFFA ESPRESSO BAR (LEBUH LIGHT)

 

Whats so great about happiness anyway? According to the feel-good, do-good phenomenon, when people are already happy, they are more likely to be helpful.

As the saying goes, money cany but happiness.

So, what does make people happy?

(Source: think psychology by Abigail a. baird, 2008, 2nd ed.)

First of all, we know that Penang is historically a major tourist attraction as well as a major end point for the cruise (Hong Kong, Singapore, Indonesia archipelago, Madras,etc) passenger and pilgrimage traffic.tourists travel to destination for many reasons. Tourists will not visit destinations that have nothing to offer!

**Competitiveness attributes( tourists attraction, facilities and services, infrastructure, cost, hospitality)

Guest satification:fulfilling all of the guests’ needs

• Facilities and services( accommodation, entertainment, food and beverage facilities)

• Infrastructure (water systems, communication networks, sewage/drainage areas, streets/highways, and security systems)

• Hospitality (friendliness, helpfulness, responsiveness to complaints)

• Cost (value for money, accommodation prices, food and beverage prices, transportation prices)

• Attractions (scenery/natural resources, climate, culture, food, history, ethnicity, accessibility)

But...

TIME TO THINK | What is critical thinking?

Critical thinking is a way of processing information in which a person examines assumptions, evaluates evidence, looks for hidden agendas, and assesses conclusions.

TIME TO THINK | List of Problems that discovered:

1. Language: difficulty to understand the Malay language
2. Lack of clear and sharp images.
3. Confusing road sign.
4. Trafic light doesn`t make sense (annoying!)
5. The problems of locking bicycle
6. Phone booth: some of it not function at all/ vandalisme
7. Consideration of Parking lot, especially for OKU (orang kurang upaya)
8. Problems of trash.
9. Tourist Information Center:

• YES - doing their traditional role to give information.
• NO - did not promote the tourism industry in Penang

• YES - up-dated and provide accurate information
• NO - not-updated (internet usage)